Device & software
Computer performance, operating system, application, and peripheral issues.
Get support →YOUR INTERNAL IT SUPPORT HUB
Technology problems?
Let’s solve them.
Get support, find answers to common IT questions, and view service performance in one place.
Clear guidance. Consistent support. Better workdays.
SUPPORT SERVICES
What do you need help with?
Use the service that best matches your issue.
Network & access
Wi-Fi, LAN connectivity, account access, and connection problems.
Troubleshoot →Requests & changes
Request IT assistance or read about the change approval process.
Learn more →NEED HELP RIGHT NOW?
Try a quick fix before logging a ticket.
Start with simple approved troubleshooting steps. If the problem continues, send it to the IT Service Desk.
OUR APPROACH
Support that keeps work moving.
The NovaTech portal gives employees a clear starting point for reporting IT issues, finding self-service guidance, and understanding service performance.
01Record the issue clearly
Include the device, impact, error message, and steps already tried.
02Use approved guidance
Follow the Knowledge Base and escalate unresolved or high-impact issues.
03Track and improve
Use ticket and asset information to identify service trends.