OM
TEAM LEADERSHIPOlerato Mookudi
Service Desk Manager
Oversees the service desk, monitors ticket priorities, coordinates support activities and manages escalation.
Contact through the IT Service Desk
PEOPLE BEHIND THE SERVICE
Meet the NovaTech IT Support Team
Our team works together to provide reliable IT support, manage incidents, maintain systems and improve service delivery.
KM
FIRST-LINE SUPPORTKamohelo Mlangeni
Help Desk Analyst
Logs incidents, records ticket information, performs initial troubleshooting and escalates unresolved issues.
Contact through the IT Service Desk
LR
NETWORKINGLesedi Ramodula
Network Support Technician
Troubleshoots LAN, Wi-Fi, network devices and connectivity problems affecting employees.
Contact through the IT Service Desk
AM
SYSTEMS ADMINISTRATIONAmkelwe Malunga
System Administrator
Supports system administration, user access, infrastructure and advanced technical troubleshooting.
Contact through the IT Service Desk
BN
DOCUMENTATIONBusisiwe Nakeng
Documentation Officer
Maintains support documentation, records procedures, updates knowledge articles and documents ticket resolutions.
Contact through the IT Service Desk
RM
DATA AND REPORTINGRasebei Maibi
Data Analyst
Analyses ticket trends, reviews service performance and supports reporting and asset-health analysis.
Contact through the IT Service Desk
How we work
We record incidents accurately, protect user information, follow the escalation process and document support outcomes.
Read the support guides →This website is a student project demonstration. Performance values are illustrative, and no private ticket register is published here.